Customer Service
by deeflores [4 comments] I wake up not feeling like going to work... then next thing I remember is that I'm standing in that little box called "Customer Service Desk" and working. Then the light turns into darkness ~ I'm out. There goes 8 (or 9) hours of my day.
It's been only about a month but it already feels like I'm a veteran. LOL! Okay, maybe not... but it already feels like a lot. They warned me that working at service will make me hate people. Haha... Though not really. It makes me appreciate the people working in service. Oh man, all the things I have to go through, just so I get paid. If I knew then what I was going into, I wouldn't be here. But now I know, I guess I'm okay with it. It's a learning experience.
The best lessson I learned so far: The customer is NOT always right. =P
I never asked to work in customer service. I wanted to be just a cashier or a floor associate. But it feels good when I ask people, "Is there anything else I can do for you today?" and they say, "No, no. That's beautiful. Thanks!" (Yes, they do say it's beautiful when I do refunds... LOL. More money for them). Or when people remember me helping them so they come for some more Diane. =) Though to be honest, I don't remember most of them. They say, "You were such a big help last time, do you remember me?" I just smile and I probably look confused. LOL.
But as much as I love making customers happy... there are some who just want to get what they want and would throw a fit if they don't. Usually I just give them to the manager. The worst people are the ones who yell because they don't agree with the policy (because they want to return an old, used, discontinued, and non-defective item) but when asked if they want to speak with the manager, they say no and keep yelling. Like... I can't change the policy for them. Plus, they bought the thing half a year ago... -_-'. Also, the people who want to refund but the credit card they used to buy it isn't the same with the credit card they want to use to refund the item. I don't care if it's your husband who bought it, it's STILL not the same card. GET OVER IT SISTAH! All I'm saying... if you need anything DONE, customer service people are just told what to do. So if they ask if you'd like to talk to the manager, say YES. Then they'll do something about it. These policies are there to protect the customers and the company from scammers. -_-' People just like to be selfish and get their way.
BUT YES, be nice and be patient with the associates and they'll give you great service. (Does not apply to all, lol!)
Working in retail is probably not one of those experiences people would "cherish". But I'm quite fond of the group of people I'm working with. I know I'm only a seasonal employee but I'm going to miss them when I go. Wahh...
P.S. I like paging. =) LOL!
November 21, 2008 at 12:40 AM in Personal | 4 comments |
deeflores
- deefloresblog@gmail.com
